SHOPING
Orders made on IRIS AGATE eboutique
If you want to make purchases on IRIS AGATE eBoutique, you do not need to create an account. However, we advise you to create an account to take advantage of exclusive sections and services reserved for our clients.
How to place your order
On the page of the article, choose the color and the size of your choice:
- Add the product to your Cart
- Once you have finished your shopping, click on Cart
- Then choose the method of delivery and Payment
- Enter the delivery address and the payment information on the next page
- Check that you have correctly entered your information and click on the "Buy" button.
- You will receive in the next minutes a confirmation email containing all the details of your order. From this moment, it's our warehouse that takes care of everything.
- You will receive a confirmation email as soonas your order is shipped.
can I change my order, add products or remove some?
- Unfortunately, it is not possible. Each order is treated separately, and once your order is confirmed, it is impossible to change the details.
- If you want to buy other items, you must place a new order.
- If you wish to return items, please see our Returns Policy.
Can I cancel my order?
We are sorry, but once your order is confirmed, it is automatically processed and therefore can not be canceled. However, you can return the package as indicated in our Return Policy.
Can I exchange an item?
Currently, the only way to exchange an item is to send it back and place a new order.
I decided to keep the articles, but I already filled out the return form. what should I do ?
We are glad that you have decided to keep your items. Do not worry, it is not necessary to contact us.
DELIVERY
Delivery delay
Delivery within 4 - 7 business days 30EUR (free).
deliveries are made during office hours Monday to Friday, except during holidays. The carrier will make 2 delivery attempts, after the second attempt, the package will be redirected to our warehouse. All orders being processed automatically, we can not change shipping and delivery times
Can I choose the date and time of delivery?
Unfortunately, you can not choose the date or time of delivery. However, you can contact FedEx directly to try to set a delivery date.
- UAE : +9714-2183860
- Qatar : +974 44554191
- Kuwait : +965 1802 233
What can I do if I have not received my order yet?
- Check that the delivery address is correct.
- Contact FedEx if you have not been able to receive your order. For help, contact us. We will help you with pleasure contact@irisagate.ma
PAYMENT
Payment Methods
We accept Visa, MasterCard, American Express, Maestro and JCB cards.
You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Iris Agate.
The total amount will be charged to your card at the time of shipment of your order.
Why can not I finalize my order?
Verify that the data in your payment method is accurate. If you pay by credit card and the problem persists, we advise you to contact the company issuing your credit card.
For help, contact us. We will help you with pleasure.
Why can't I finalize my order?
Verify that the data in your payment method is accurate. If you pay by credit card and the problem persists, we advise you to contact the company issuing your credit card.
For help, contact us. We will help you with pleasure.
When will the order amount be debited from my credit card?
Once the order is complete, a payment authorization is automatically made to verify the validity of the credit card and the availability of funds. The amount is debited later, when the order is delivered to the carrier. You will receive an email telling you that the amount has been withdrawn.
Why did I pay twice when I only had one order?
IRIS AGATE eBoutique guarantees that the amount of your order will be debited only once of your credit card. However, the amount may appear twice on your credit card statement. If this is the case, thefirst amount corresponds to the payment authorization made at the time of the order and the second amount corresponds to the amount actually debited.
The following general conditions of sale govern all transactions established on Iris Agate eStore
Any order placed on this site assumes the customer's unconditional and irrevocable acceptance of these conditions.
The present contract is a distance contract which aims to define the rights and obligations of the parties in connection with the sale of Iris Agate's products on the Internet, through the platform.
To pay for your order, you choose the method of payment from those offered by Iris Agate at the payment page.
In this case, the delivery of the transaction for debiting your account is made within one day of the date of the delivery confirmation.
Your Multi-channel payments are secured by the Center Monétique Interbancaire (CMI) which offers a fully secure payment service.
The Consumer guarantees the Iris Agate Company that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the Order Form. in case of payment by credit card, the provisions relating to the fraudulent use of the method of payment provided for in the agreements concluded between the Consumer and the issuer of the card between the Iris Agate Company and its banking establishment apply.
The data recorded by the CMI on the Multi-channel payment platform on behalf of IRIS AGATE constitute proof of all commercial transactions between you and IRIS AGATE.
AFTER SALES SERVICES
How to contact us after a purchase?
We will be happy to answer any questions regarding a purchase. Do not hesitate to contact us for more information.
RETURN POLICY
You can return any item purchased on iris agate eStore within 7 days from the date of delivery by following the following instructions:
- Complete the Return Online Form.
- Make sure items are in their original state and all labels are attached. Otherwise, we will not be able to accept the returned merchandise or refund you.
- The products must be returned whole and not used in their original packaging.
- The products must not have been worn, use, modified, washed or damaged.
- Please note that you can not return or exchange custom products only for you.
- Please note that we offer a free delivery service to our customers. If the product is returned, shipping costs will be deducted from the refund (30EUR TTC).
How to return my products?
- Print the return form that you received in your Email.
- Prepare the package and place your products, the return form in the package.
- Deposit your package at the carrier of your choice and pay the shipping costs.
- Paste the pre-paid return label on the original package label.
- Note the tracking number on the return label to track your package.
- Iris agate eBoutique is not responsible for theft or loss of the parcel during its transport.Therefore we advise you to choose a shipping service with tracking. In addition, the shipping costs will not be refunded.
- The cost of returning the product is prepaid by the customer.
- We normally treat returns within 3 working days from receipt in our warehouse. In periods of high activity, it may take up to 7 business days. Once your refund has been accepted, we will send you a confirmation email.
- Refunds will be made on items returned in accordance with the instructions above. In the case of anomalies, the package will be returned and shipping cost paid by the customer
